Tern Verge X11 Folding Bike in Silver

We want you to be 100% happy with your shopping experience and we will provide a FREE exchange or refund on any item (within the UK), if returned withing 14 days of delivery.

Please insert your proof of purchase into the package and return it to us. If you wish to exchange an item for any reason, the quickest and simplest way to do this is to place a new order for the items that you want and to return the other items for a refund. Please note that it is your responsibility to pay for the return postage costs no postage costs are refundable. We cannot assume responsibility for returned items that are lost in the post. Your statutory rights are not affected.

• All goods will be inspected upon return
• Goods can be tried on for sizing but not worn for activity – Please do not wear items next to the skin when trying on for hygiene reasons, shorts MUST be tried on with clean underwear
• Goods must be returned with all original packaging intact and tags attached within 14 days of purchase. Goods returned with incomplete or damaged packaging or missing or unattached tags may be refused or subject to a restocking fee
• In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you
• Goods returned as unused/unworn, that have clearly been worn or washed may be refused
• Goods returned without a returns form fully completed could delay the process of your return/exchange
• If you pay for a delivery service, we will not refund the delivery cost unless the item is faulty or the incorrect item has been sent to you
• We cannot accept out-of-date or opened nutrition products
• Bikes may be subject to a restocking fee.

Bontrager 30 day InForm Guarantee

Bontrager offers a 30-day satisfaction guarantee on all Inform labeled Footwear, Clothing, and saddles to help you reach the ultimate fit.

• Guarantee valid for in-store purchase only
• You have 30 days from the date of purchase to return the items to the store
• Make sure you return it with proof of purchase (receipt) and the original packaging (in good condition)
• You will be given a credit towards a new Bontrager Product

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